Privacy Policy for grilpror

Effective Date: October 20, 2026

1. Introduction and Company Information

grilpror ("grilpror", "we", "us", or "our") respects your privacy and is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, applicable provincial privacy legislation.

This Privacy Policy explains how grilpror collects, uses, discloses, stores, and protects personal information when you visit grilpror.click, communicate with us, engage our professional live broadcast production services, or otherwise interact with us.

Business type: Professional-Live-Broadcast-Production

Address: 325 Adelaide Street West, Suite 410, Toronto, ON M5V 1R8, Canada

Email: [email protected]

Phone: +1 (416) 587-4296

2. Data Collection and Processing

We collect personal information that you provide to us directly, information collected automatically, and information received from third parties, as permitted by law.

Depending on your interaction with grilpror, we may collect the following categories of personal information:

• Identification and contact information: name, company name, job title, email address, phone number, billing address, mailing address, and other contact details.
• Service and project information: event details, production requirements, scheduling information, creative briefs, technical specifications, content preferences, and communications related to live broadcast production.
• Payment and billing information: invoicing details, transaction records, and payment-related information processed through third-party payment processors. We do not intentionally store full payment card details unless necessary and lawfully permitted.
• Website and device information: IP address, browser type, device identifiers, operating system, log data, referral URLs, pages viewed, time spent on pages, and cookie or similar tracking data.
• Communication information: emails, messages, call records, support requests, feedback, and any information you choose to share with us.
• Content and media: photos, video, audio, live-stream content, and related production materials provided by clients or participants in connection with our services, where applicable.
• Preference and marketing information: communication preferences, consent choices, and responses to promotional communications.

We may collect personal information in the following ways:

• Directly from you when you submit forms, request a quote, book services, contact us, or communicate with us;
• Automatically when you access or use our website;
• From clients, partners, vendors, or event organizers who share information necessary to provide our services;
• From service providers and third-party platforms used to operate our website, communications, analytics, scheduling, and payment services.

3. Purpose of Data Processing

grilpror processes personal information for the following purposes:

• To provide, manage, and deliver professional live broadcast production services;
• To respond to inquiries, prepare proposals, create estimates, and communicate about projects;
• To schedule, coordinate, and execute events, productions, and related services;
• To process payments, issue invoices, and maintain accounting and tax records;
• To operate, maintain, secure, and improve our website and internal systems;
• To analyze website usage, enhance user experience, and understand service performance;
• To send service-related notices, administrative messages, and, where permitted, marketing communications;
• To detect, prevent, and investigate fraud, misuse, security incidents, or unlawful activity;
• To comply with legal, regulatory, tax, and contractual obligations;
• To establish, exercise, or defend legal claims;
• To carry out any other purpose for which you provide consent or as otherwise permitted or required by law.

4. Legal Basis for Processing

Where Canadian privacy law requires a legal basis or comparable justification for processing, grilpror relies on one or more of the following grounds:

• Consent: where you have given consent, including for certain communications, cookies, or optional services;
• Contractual necessity: where processing is necessary to enter into or perform a contract with you or your organization;
• Legitimate business purposes: where processing is reasonably required to operate our business, provide services, improve our offerings, secure systems, or manage client relationships, and your interests do not override those purposes;
• Legal obligation: where processing is required to comply with applicable law, regulations, lawful requests, or court orders;
• Vital interests and public safety: where necessary to protect an individual’s safety or prevent harm;
• Other lawful bases: as otherwise permitted under applicable Canadian privacy laws.

When we rely on consent, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

We do not sell personal information. We may disclose personal information to the following categories of recipients, only as necessary and subject to appropriate safeguards:

• Service providers: hosting providers, IT support, cloud storage providers, analytics providers, email and communications platforms, scheduling tools, and security vendors;
• Payment processors and financial institutions: for invoicing, payment processing, fraud prevention, and related financial operations;
• Professional advisors: lawyers, accountants, auditors, insurers, and other advisors engaged by grilpror;
• Clients, event partners, and production collaborators: where necessary to deliver live broadcast production services or coordinate events;
• Government authorities and regulators: where required to comply with law, legal process, or lawful requests;
• Business transferees: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to applicable legal requirements.

Third-party service providers may process personal information on our behalf under contractual obligations requiring them to use the information only for the services they provide and to protect it appropriately.

6. Data Transfer to Third Countries

grilpror is based in Canada, but some of our service providers or systems may be located outside Canada, including in other provinces, the United States, or other foreign jurisdictions. As a result, your personal information may be transferred to, stored in, or accessed from jurisdictions outside Canada.

When personal information is transferred outside Canada, it may be subject to the laws of the jurisdiction in which it is processed, including laws that may permit access by courts, law enforcement, or national security authorities. We take reasonable contractual, technical, and organizational measures to protect personal information during such transfers and to require appropriate safeguards from recipients.

7. Storage Duration

We retain personal information only as long as necessary for the purposes described in this Privacy Policy or as required by law, accounting, tax, contractual obligations, dispute resolution, and enforcement of our rights.

The retention period depends on the nature of the information and the purpose for which it was collected. In general:

• Client and contract records: retained for the duration of the relationship and for a reasonable period thereafter;
• Financial and tax records: retained in accordance with applicable legal and accounting requirements;
• Communications and support requests: retained as needed to address the inquiry and maintain records;
• Website logs and analytics data: retained for a limited period consistent with security and operational needs;
• Marketing preferences: retained until you withdraw consent or opt out, unless longer retention is required by law.

When personal information is no longer required, we will securely delete, destroy, anonymize, or de-identify it, as appropriate.

8. User Rights

Subject to applicable law, you may have the following rights in relation to your personal information:

• Access: request confirmation of whether we hold personal information about you and obtain a copy of that information;
• Rectification: request correction of inaccurate, incomplete, or outdated personal information;
• Erasure: request deletion of personal information where permitted by law;
• Restriction: request that we limit the use or disclosure of your personal information in certain circumstances;
• Data portability: request a copy of certain personal information in a structured, commonly used, and machine-readable format where applicable;
• Objection: object to certain processing based on legitimate interests or withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us or using any available unsubscribe or preference-management mechanism.

Withdrawing consent does not affect the lawfulness of processing performed before the withdrawal, and it may not apply where we are required or permitted to continue processing under law, contract, or other lawful basis. If you withdraw consent, we may no longer be able to provide certain services or features.

10. Right to Complain

If you have concerns about our privacy practices, please contact us first so we can attempt to resolve the issue promptly and fairly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) or, where applicable, a provincial privacy regulator, if you believe that our handling of your personal information does not comply with applicable privacy laws.

Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca/

11. Data Security

grilpror implements reasonable physical, organizational, and technical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.

These safeguards may include, depending on the context:

• Access controls and role-based permissions;
• Encryption in transit and, where appropriate, at rest;
• Secure authentication and password practices;
• Monitoring, logging, and vulnerability management;
• Staff confidentiality obligations and security awareness measures;
• Vendor due diligence and contractual protections;
• Incident response procedures for suspected privacy or security events.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:

grilpror
325 Adelaide Street West, Suite 410
Toronto, ON M5V 1R8
Canada
Email: [email protected]
Phone: +1 (416) 587-4296

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes become effective constitutes acknowledgment of the updated Privacy Policy to the extent permitted by law.

Last Updated: October 20, 2026